Best-in-class companies are competing mainly on Customer Experience

What does your CX strategy look like?

MSITEK partners with SAP to provide clients with digital capabilities and embed customer journey at the core of the organization to deliver transformative experiences and tangible business impact.Our solutions spanning SAP Customer Data, SAP Commerce, SAP Emarsys, SAP Sales and SAP Service Cloud empower businesses with end-to-end visibility into the customer journey and manage the CX experience from demand to supply.

Change the Game. Transform CX

A Gartner survey of marketing leaders shows that over 80% of organizations expect to compete mainly on CX. A robust CX strategy is empowered with following capabilities.

360-degree View of Customer

Insights from customer touch points; Personalized service delivery

Data-driven Insights

Optimize channel strategy, Operational efficiencies

Predictive Analytics

Intelligent customer engagement; Maximize revenue

Artificial Intelligence

Improve agent-assisted interaction; Customer retention

Personalized CX

Contextual conversation; Targeted offers

Omnichannel CX Strategy

Self-service tools; Optimize agent interaction

Social Media Analytics

Voice of Customer; sentiment analysis

Data Analytics

Data analysis for better opportunity

Value Proposition

Expertise and Experience

As a preferred partner of SAP, MSITEK has done more than 100 implementations transforming CX. We have deep insights into different industry verticals to design a customer-centric organization with digital capabilities.

Depth and Breadth of Technical Capabilities

We offer full suite of services from SAP licensing, consulting, managed services, Cloud hosting, UI and mobile app design and development, application and systems integration.

Assets & Repositories

Leverage our knowledge repositories of accelerators, templates, assets and best practices for fast roll out, superior outcomes and reduced risks.

Global Presence

Our global presence across, the US, Canada, India and Europe enables us to leverage cost-arbitrage and deliver projects faster as teams work across time zones.

Transforming CX is a Game Changer

Create Winning CX Strategies with a Digitally Integrated Model to facilitate contextual and intelligent customer conversations.

Talk to us, Now

SAP Customer Experience Cloud Comprises Five Pillars

SAP Customer Data Cloud

Integrate your data sources & stitch customer data to create a single source of truth.

SAP Commerce Cloud

Innovate at scale and tap data to boost profits and customer satisfaction. Offer Catalogues, order fulfilment and personalization to create and maintain e-commerce presence.

SAP Emarsys Cloud

Reach customers where they are with real-time, personalized, and omnichannel customer engagement.

SAP Sales Cloud

Streamline and automate critical selling processes and empower sellers with intelligent recommendations. Deliver customer-centric sales engagements, leading to increased revenue and lifetime loyalty.

SAP Service Cloud

Revolutionizes customer service management by creating meaningful connections drive service efficiency and satisfaction with SAP Service Cloud.